I first encountered the story of Norton when I read "Three Septembers and a January" from Fables and Reflections (Sandman VI) by Neil Gaiman, about five years ago. I was fascinated with his character so I did a quick google to find out more about him.
Wednesday, August 12, 2009
Hail the Norton I - Emperor of the United States!
I first encountered the story of Norton when I read "Three Septembers and a January" from Fables and Reflections (Sandman VI) by Neil Gaiman, about five years ago. I was fascinated with his character so I did a quick google to find out more about him.
Sunday, July 19, 2009
Sick Leave
he once sent me a text message, asking my thoughts regarding his new blog. we exchanged opinions, and he decided to stick to naming it The SGH Foster-A-Poem Homepage. he asked me to choose a poem that i would like to take care of, and i selected Sick Leave, for obvious reasons.
and now, i would like to share with you the poem that reflects my current state of mind.
Sick Leave
Like a patch of skin spared
from sunburn by a shield
of cloth or sunblock lotion,
there's a rectangle on the wall
lighter than the wall itself,
where a painting used to hang.
Now that the artwork is gone,
visitors ask, "What used to be
there?,"
as if they hadn't seen the piece
before,
or maybe not carefully enough.
"Wasn't there a woman seated
in a cafe?, Didn't she have a glass
of wine, or some company?,"
The damp ground, eavesdropping
almost shifts, holding up a house
whose wall holds up a rusty nail
in its perpetual upturned pose,
holding up no answer.
On my fourth day in hospital
with dextrose feeding me twenty
drops a minute, I picture in my mind
a space I may have left behind,
not entirely empty, but of air
made thinner by my absence,
or of a lighter tissue,
so that people pause, inquire,
and imagine what used to be there.
"So where's the painting now?"
vvvvv
(With reference to Juan Luna's painting, "Parisian Life")
For more of his works, please visit http://lihawad.blogspot.com
Sid, you are sorely missed.
Tuesday, June 2, 2009
Sunday, May 31, 2009
Meet Reeta
Tuesday, May 26, 2009
chen
i was looking at my blog just now and noticed that it's full of odin's pics and stories. it's now 7:47am and my brain is officially fried. i'll do a proper post on him when i have enough energy to do so. for now, here's chen when he was just two months old and could still fit in a grocery basket. enjoy!
a star is born (?)
i took odin out for his morning walk today. i decided to take one of our shorter routes because the sun was already too hot for the both of us. we walked down quezon avenue and went straight to a fast food chain in pantranco to grab my lunch. on the way back, i thought it would be better if we walked down panay avenue because there was more shade there.
there was more traffic than usual, and there were a lot of people all huddled together in the middle of the street. i wondered what they were all doing standing under the heat. they didn't even have umbrellas with them! somebody could have had heatstroke! and then, i saw what they were gawking at. a film crew was shooting a scene in the local veterinary clinic.
i hesitated and wondered if we would be let through the street. then i decided that i didn't want to go back to quezon avenue because it was too damn hot, and i could walk anywhere i wish to go. this is my neighborhood, after all!
as i walked past the crowd, a man on the other side of the clinic told me that i could pass, provided that i just walked straight ahead and as natural as possible. nothing to it, i thought to myself. what the heck do i care about those actors anyway? it wasn't as if i'm a fan or anything. (well, they may be well-established stars, for all i care. but i don't watch tv these days so i don't know who's who in the showbiz world).
when i passed the clinic, i breathed a sigh of relief. finally, we can go home in peace...or so i thought...
"hey you! hold up!"
i continued walking as naturally and as fast my feet could take me, without looking back.
"i said you! stop! lady with the red shirt and the big dog! wait! come back!"
"were you talking to me? i'm sorry! did i ruin your shot?"
"nah, you were great! that dog is huge! what kind of dog is that? nevermind. i want you to walk again, as naturally as possible."
"ah...sure. if you say so."
and so we walked past the fighting couple in the vet clinic. again and again, take after take. when i saw that odin couldn't take the heat any longer, we just continued walking towards home - oblivious to the pleadings of the film crew. after all, my priority is odin's health, not his stardom.
i never ever thought that one of my dogs would ever on tv. but for two straight days, the two rival networks featured him - well, kind of. but still. hmm...now that i think of it, i never even asked what the title of the soap opera was. i wouldn't be able to see odin's teleserye debut! waah!
Monday, May 25, 2009
mr. wednesday
but alas! when we got to the venue, they were already awarding the winners of the fun match. nonetheless, i was able to speak with eugene reyes and he told me to bring odin back to check if he finally has the drive fit for the sport.
we went to watch the circus dogs perform their tricks. the two rival networks were covering the dancing poodles and the counting labs, so odin and i moved a wee bit to the side to where the petting zoo was. (i was watching a morning show earlier, and i saw the two of us pass by in the background, when they were featuring the basketball playing yellow labrador) inside the playpen were all sorts of toy dogs and kids were playing with them. i didn't want him to step on the tiny dogs, so we moved to near the entrance.
then, people started appraoching us and asking if they could pet odin. now, i know full well that in the wrong hands, rottweilers are a very dangerous breed and they have the strongest bite force amongst all domesticated animals. but i have been handling dogs for quite a long time, and i know his temperament. the worst that he could do is sniff your crotch and slobber you all over with goo. so i told them yes, they could pet odin; and no, i didn't mind if they took a photo with him. i moved so i wouldn't be a part of their pictures. babies rode him like a horse and one even kicked him in the face; nervous teenaged girls patted him nervously; big men patted him enthusiastically; and matronas, with all their fancy jewelry and make-up, hugged him tightly. and his reaction to all of these? he just stared at them and snorted and looked as if nothing interesting was happening!
Tuesday, May 19, 2009
unexpected package
upon reaching our doorstep, i could barely hear my mom shouting excitedly while my dogs were baying loudly. she immediately opened the door and blurted out that i got a package overnighted by lbc.
"who's it from?" i asked.
"i don't know, just open it!" said my mom.
"i wanna know first if this is really for me. i might get charged or something."
i took the package and examined it carefully. yeah, it was addressed to me, alright. but there wasn't an indication who it was from. hmm...
"did any of your brothers or sisters say that they will be sending me something?", i asked my mom.
"nah, haven't heard from them. just open it already!" she shouted.
"yeah, probably there's a note inside. lemme just get a pair of scissors..."
she tore it open with her bare hands and these are what we found inside:
Tuesday, February 17, 2009
Sunday Bloody Sunday
It was an exhausting Saturday shift, with a lot of issues that needed my close supervision. Several of our people didn't report for work (the bastards were probably out on dates) and we lacked the manpower to meet our client's demands. Needless to say, we didn't meet them and I got drained in the process. At around 8:00, I finally acquiesced and silently waited for my agony to end. When the clock struck 9:00am, I immediately jumped ship and hailed the first coloured cabbie that I saw.
When I got home, I headed straight to my room. I sent an SMS to all my colleagues, telling them not to bother me for any reason because I was about to hit the sack. They sent their good night messages (even if the sun was glaring outside) and wished me good dreams. I was already in the fringe of the blessed realm of The Dreaming when I heard a voice booming in my ear.
"Wake up! We need to go to the mall! Now!"
"Hrrrm...nnnhh!"
"I said wake up! Get out of bed, this instant!"
"Nnnnhhh....nrrh....whu...wha...whut? Damn."
Crap. It was my mom, shouting at me. She wanted to head to the mall and needed me to come with her. I'm the only one in the family who knew how to operate an ATM and she wanted me to tag along so I can withdraw some cash. Reluctantly, I got up and went with her to the mall. She didn't know what she wanted so we spent the entire afternoon just looking around for things to buy. I could barely keep up with her, and she's past her 60's! That was how tired I was!
Then I remembered that they are now selling tickets for the upcoming Wolfgang concert through Ticketworld, so I asked her if we could drop by the Customer Service department of National Bookstore. I was able to get two Orchestra Center tickets (albeit at the far end already) and finally had something to be happy about the trip.
We went around the mall some more and came across an orchestra playing Beethoven's 5th Symphony. There was a big crowd that gathered, and I couldn't quite see who the performers were. I saw a white guy waving frantically in front of the crowd. I held my breath and thought, "It can't be! It must be Maestro Ruggero Barbierri at the helm! " And then, he turned around and I saw that he wasn't. But I wasn't too disappointed. After all, it has been quite a while since I was able to go to a symphony.
I thought how the acoustics of the mall would not be quite good enough for a symphony orchestra, but I realized that it didn't matter. They were bringing classical music to the masses, and they were responding positively. Of course, it would be much better if they held it in a concert hall, but people are usually adverse to going to such places. I closed my eyes and pushed my thoughts away. I eliminated distractions and prepared myself to listen to the music. And then, my mom yanked me away.
"Let's go! I want to buy some shoes! We don't have time for this nonsense!"
Aargh! Of all the people, I never thought that she'd react that way. She had been a concert pianist in her own time, and was a protegee of the late National Artist Lucrecia Kasilag. She was the one who introduced me to the works of Beethoven and Debussy! How can she call it nonsense?
I was hurt and was wondering why could she treat classical music as nonsense when we passed by Fullybooked. Needless to say, it is my favorite bookstore and I am a loyal customer of their branch in Gateway. I wanted to go in and check what books would pique my interest but my mom wouldn't let me, saying that we didn't have enough time. She told me that I didn't need any more books because I still have a lot at home, and my money would be better spent if I just buy her some more clothes.
I was so frustrated and was on the verge of tears when we passed by a candy store. I checked what different candies they have on stock and was excited when I saw some popping chocolates. I wanted to get one and see what else they had in store but then again, my mom grabbed my hand and led me towards the department store.
That was the last straw. I couldn't take it anymore. In the first place, I was already dead tired yet I accompanied her to the mall. She knew that. But why couldn't she let me get something that I would enjoy? I don't get it. I didn't speak for the remainder of our shopping excursion and let her babble on and on
When we finally reached home (around 9pm), I went straight to my room and dreamt about eating chocolates in the Tanghalang Nicanor Abelardo.
Sunday, bloody Sunday.
Friday, February 6, 2009
Dug up memories
In customer service, every company stands by an unwritten rule, a mantra unfortunately clichéd not by overuse but by non-practice- Satisfaction Guaranteed.
The dictionary defines satisfaction in a variety of ways- contentment; gratification; payment of what is due; or meeting what is expected. Customer service is supposed to be all this and more.
Everybody has been through good and bad customer service and no matter how simple or complicated the problem may have been, one thing remains constant and that is the fact that only a hair’s breadth sets the former apart from the latter. One wrong word, one wrong action and every good deed is wasted on an overly sensitive customer.
Clients can be pompous, that’s a fact. Their overbearing attitude sometimes come from the fact that they are afraid and confused, and them putting the blame on another person or venting out their frustrations on to somebody else often drives one to the conclusion that the client has a personal vendetta against the company or against the rep, a conclusion that ultimately becomes the cause of a loss.
As Nancy Friedman pointed out, it is important to empathize with the caller. Putting one’s self in the client’s shoes would go a long way to helping one see his concerns and addressing the issue more effectively. It is imperative that one is on the same boat with the caller to be able to come up with the best course of action.
Taking ownership of the situation is a subtle yet efficient way to broadcast the message that one is able to resolve the matter at hand in the shortest time possible. Callers want somebody to lift the burden from their shoulders, someone who will take responsibility, someone they know they can depend on.
It is true that there are different kinds of customers and there are different kinds of personalities who pick up the phone and dial the service line. The representative then has to have the capacity to be a chameleon, a shape shifter in every instance. One has to know when to be firm and distant, witty and chatty, or sympathetic and meek. This helps the caller know that the representative cares, that they are important in the company they are with. If customer service is the game, adaptability is to be the CSP’s name.
Service should be accompanied not just by enthusiasm but also with joy. Joy comes willingly from the heart, and a heart that is willing to serve is a person who is capable of anything at anytime.
For each call that a representative receives, one has to be able to size up the situation and give fair judgment that will be beneficial to both the organization and the company. One has to be able to stand up for the organization’s standards and defend his way through all the bashings that the client sometimes is capable of delivering. He or she has to be able to withstand the throes of depressing, and sometimes upsetting situations without having his feathers ruffled.
Achieving excellent customer service is one bumpy ride on a rickety car along a very rocky road. There is no way around it, no short cuts, no easy ways out. There is no denying the fact that the way can be really tricky sometimes, but hey, as drivers of this ride called customer service, our goal should be to take the passengers, our clients, across with as much comfort as we can afford them. We have jobs because our customers need us.
We serve. We deliver. Satisfaction, assured; excellence, guaranteed.
admin's note: these are jj's opinions - hers and hers alone. capeesh?
Monday, January 26, 2009
my books
creatures of the night (signed by neil gaiman)
Tuesday, January 20, 2009
more on pens...
Wednesday, January 14, 2009
Saturday, January 10, 2009
wabaaa!
Tuesday, January 6, 2009
my pen!!!
when i found out that i was going to be sent to cali for training last '07, i decided to treat myself by getting an expensive pen. i'm not really a fan of fancy pens - mainly because i'm not used to writing anymore. i guess i just wanted to have something flashy to use when i needed to take down notes or sign documents and stuff. (chuckles evilly)
i didn't want to get a parker or a cross (mainstream! lame!) so i immediately asked my father if he had something in mind that fits my criteria. he pointed me to different spots and i found myself in binondo, talking to an old chinese guy who happened to be the local distributor of both parker and pilot pens. i didn't think i'd be getting a pen at his store but my interest was piqued when he mentioned that he had something from pilot that's never going to be released in the local market. when he told me the reason why (people found it too expensive), my heart dropped. i didn't think i'd be able to afford it. but the gods smiled at me that day and he offered me the pen at presyong puhunan! i'm not sure how much it would have cost if it did hit the market, but from what i've heard, the mark-up for these items usually range from 300-500%, sometimes even more!
so yeah. i love this pen. if i can't take it where i'm going, i keep it locked inside my pedestal. but i have lost this pen a lot of times already - more than i can count! last time i did, i almost gave up and even scouted for a suitable replacement. i almost got a parker urban - london cab rollerball! ODK! good thing it turned up again in my workstation last saturday morning. i guess my relationship with this pen is almost the same as what orpheus has with his earring: no matter how many times we lose them, they keep on turning right up. thank the gods! thank the gods!
Saturday, January 3, 2009
Missin' What I Thought I'd Be Glad to Let Go
Friday, January 2, 2009
on sacrifice...(Bantay Baboy '09)
Thursday, January 1, 2009
on death...
nah, i'm not talking about killing myself. i must admit that thought crossed my mind before, especially during my turbulent teenage years, but that's not what i meant.
i've been an on-and-off practioner of rajah yoga / meditation since college and i want to have the power and self-control to decide not to come back from the higher planes in this incarnation.
well, it's the start of a new year. my resolution is to allot more time in my studies and practice so i would be able to attain my fondest wish.